It’s safe to say that digital health tools, including electronic health records (EHRs), haven’t always sparked excitement and joy among clinicans and providers. There are no excuses for poor usability ...

Human-centered design offers a more holistic and people-driven approach to problem-solving and product development. Here’s why this hands-on method has continued to be popular among inventors and ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

Human-centered design (HCD), in the context of infrastructure, means starting with the people who will use, experience and ...

While billions of dollars are spent on consumer insights to ensure that our potato chips are crispy, powerful data to fuel human-centered design are rarely applied by the social sector. An example of ...

Human factors (also referred to as human factors psychology and human factors engineering) is an applied field of study that examines human abilities, limitations, behaviors, and processes in order to ...

Human-centered design, also known as design thinking, is a creative problem solving approach practiced in a wide variety of industry sectors. It uses human-centered techniques to truly understand a ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...

“Smart tech” is an umbrella term we created to describe advanced digital technologies that make decisions for people, instead of people. It includes Artificial Intelligence (AI) and its subsets and ...

Customers have been frustrated, injured and even killed by confusing instructions, unclear operating procedures and poorly designed controls. In some cases, these interfaces and instructions were ...